Pre-call brief - team only

Sam Patel

Hot lead | 50% Decisive Delegator / 50% Creative Collaborator

Contact

Email
sam.patel@example.com
Phone
780-555-0106
Site
600 Sample Way, Edmonton, T5J 0A6

Lead

hot lead

Project type
A renovation
Investment
$300K
Timeframe
In 6 to 12 months
Project stage
Ready to get started
Type of help
Start to finish: you design it and stay involved until the project is complete

Client type

How to work with them

Decisive Delegator (50%)

Fast decision-maker. Comfortable delegating. Outcome-focused.

Communication
Short, decisive emails with a clear recommendation and next step. Bullet points, not essays.
Pacing
Fewer, tightly agendaed meetings. Present two strong options, not a range.
Pitch
Full-service package where Banfield owns the process end to end.
Watch for
  • Disengages if meetings feel unnecessary
  • May approve quickly and want to revisit later if not briefed on consequences
Tip
Lead with the outcome and timeline. Respect their time from the first call.

Creative Collaborator (50%)

Highly engaged. Visually motivated. Idea-rich.

Communication
Visual-first: mood boards, renderings, images over text.
Pacing
Build in collaborative working sessions at key milestones.
Pitch
Collaborative design process with visualization; set scope boundaries early.
Watch for
  • Scope creep as new ideas emerge
  • Strong personal style can conflict with team recommendations
Tip
Invite their ideas, then anchor every addition back to scope and budget.

Behaviour

Answers

Show all answers
When a big decision lands on your plate, you usually...
Find someone who knows their stuff and go with their call
How involved do you want to be in the design process?
Bring me in at the big moments to riff on ideas
We show you a design that's quite different from what you pictured. Your first reaction?
Ooh, let's see where this goes
What makes you feel confident during a big project?
A clear recommendation from someone experienced; Seeing it visualized before committing
Important question first: how do you take your coffee?
Black, in a travel mug, already out the door
What does home mean to you?
Room for everyone when the cousins visit.
What are you dreaming up?
A renovation
When would you love to get started?
In 6 to 12 months
Roughly what investment feels comfortable for this project?
$300K
What stage is your project at right now?
Ready to get started
What kind of help are you looking for?
Start to finish: you design it and stay involved until the project is complete
Anything else we missed?
(skipped)